On-Time Delivery
Guaranteed to be there when you need it!
Handled with Care
Every order is processed by skilled designers!
Top-Notch Service
No such thing as an order too big or too small!
Satisfaction Guaranteed
Over 20 Years of Customization Expertise!
Satisfaction Guarantee (We mean it)
We strive to make the ordering process of custom awards simple and transparent. If you receive a product that is damaged, flawed or materially different than described or shown on the site, we will replace the product or provide you with a refund.
Damages and issues
If your products arrived damaged or broken, we will send out a FREE replacement of the damaged item or an item of equal value, or if you prefer, refund you for the damaged goods. Just Contact Us within 30 Days of receiving your order and we will be happy to work with you.
Returns
Fortunately the vast majority of products we ship arrive in excellent condition and there may be other reasons why you would like to return them. While we do not accept returns for items with direct engraving that cannot be reused (for instance crystal, glass, acrylic, engraving on medals, and most plaques) we do accept returns on most trophies and medals as long as you inform us within 30 Days of receipt of the products. Please fill out the K2 Merchandise Return Form and include it with your return package. Once we receive the returned items in resalable condition, we will process your refund. Please allow for 3-5 business days after the refund has processed for the funds to return to your form of payment.
We do not refund shipping costs nor pay for return shipping costs. If you have any additional questions about a status of a return or refund please Contact Us.
Great job on this and as always. We've been ordering our fantasy football bobblehead trophy from you every year for past 22 years. This nameplate is for a second league where we're just going to have a traveling trophy.
Very well done and easy to install.
5 STAR all the way with all trophies and medals I've ordered.
I even had a typo on one of the label which was fixed and correct label was shipped to me.
With many trophies and medal in my order a typo on a label could happen, I expected this to be free of charge but they charged me for the label and shipping which ~ $10 (not that much at all)! To keep your customers happy, maybe you can offer that next time.
Thanks,
Reza
I needed a small name plate for a gift, one of those “needed it yesterday “ time frames. They promised a 3 day turnaround, best I could hope for and would squeak into my deadline. What a wonderful surprise when it was ready the next day and perfectly fit our project.
Can’t say enough! Thanks!
Came out great!
