Refund policy

Satisfaction Guarantee (We mean it)
Most of our products are custom-built and/or custom engraved and are produced to the highest quality standards.

 

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or inconsistent with the approved artwork or product description, we will gladly provide a refund, free replacement or an item of equal value. Please Contact Us within 30 days of delivery, and we will work with you to resolve the issue promptly.

 

General Returns
While we take every precaution to ensure accuracy, we understand that returns may occasionally be necessary.

Non-Returnable Items:
We do not accept returns on items with direct engraving that cannot be reused (including crystal, glass, acrylic, most plaques, and engraved medals).

Returnable Items:
Most trophies and non-engraved medals may be returned if you notify us within 30 days of delivery.

 

To initiate a return:
1. Complete the K2 MERCHANDISE RETURN FORM
2. Include the form with your return shipment

Once we receive the items in resalable condition, we will issue a refund of 70% of the product purchase price.

Please allow 3–5 business days for the refund to be processed, and additional time for the funds to appear in your account depending on your payment provider.

 

Shipping Costs
-Original shipping charges are non-refundable
-Customers are responsible for return shipping costs

If you have any questions about your order, return, or refund status, please Contact Us, and we’ll be happy to assist you.