K2Awards.com Policies
General
Satisfaction Guarantee
We strive to make the ordering process of custom awards simple and transparent. If you receive a product that is damaged, flawed or materially different than described or shown on the site, we will replace the product or provide you with a refund.
Paying With a Purchase Order
If you would like to apply to order with an invoice or purchase order, please Log in to your account and fill out the Purchase Order Application.
Tax Exemptions
If you are ordering on behalf of a school, government agency or another type of tax-exempt organization, please Log in to your account and fill out the Tax Exemption Form.
Price Guarantee:
If you find a lower published price, we will match it and give additional savings. Even if you find a cheaper price after you’ve placed an order with K2, tell us and we will refund you the difference. Proof of lower prices must be supplied. Due to the number of factors involved in customized items, We will conduct a price comparison process to make sure all factors are equal. Prices displayed on the website are subject to change without notice. We reserve the right to cancel and refund any item that is priced inaccurately.
Bulk Discounts:
Our bulk pricing discounts are offered directly on products and subject to change without prior notification. Bulk pricing discounts are only guaranteed on website orders.
Cancellations:
We strive to provide accurate product descriptions and previews during the ordering process so you know exactly what to expect. We understand that circumstances can change.
Orders Not Yet Shipped (Non-Engraved Items):
If your order has not shipped and does not require direct engraving (such as most trophies and medals), we will cancel the order and issue a full refund. Please allow 3–5 business days for the refund to be processed back to your original form of payment.
Custom Engraved Orders:
For products that require direct engraving (including crystal, glass, acrylic, most plaques, and engraved medals), once artwork has been approved and the order has entered production, cancellations will be eligible for a 50% refund.
Completed or Shipped Orders:
If your order has already been completed or shipped, please refer to the Return and Refund Policy below.
Returns & Refunds
Satisfaction Guarantee (We mean it)
Most of our products are custom-built and/or custom engraved and are produced to the highest quality standards.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or inconsistent with the approved artwork or product description, we will gladly provide a refund, free replacement or an item of equal value. Please Contact Us within 30 days of delivery, and we will work with you to resolve the issue promptly.
General Returns
While we take every precaution to ensure accuracy, we understand that returns may occasionally be necessary.
Non-Returnable Items
We do not accept returns on items with direct engraving that cannot be reused (including crystal, glass, acrylic, most plaques, and engraved medals).
Returnable Items:
Most trophies and non-engraved medals may be returned if you notify us within 30 days of delivery.
To initiate a return:
1.Complete the K2 Merchandise Return Form
2.Include the form with your return shipment
Once we receive the items in resalable condition, we will issue a refund of 70% of the product purchase price.
Please allow 3–5 business days for the refund to be processed, and additional time for the funds to appear in your account depending on your payment provider.
Shipping Costs
-Original shipping charges are non-refundable
-Customers are responsible for return shipping costs
If you have any questions about your order, return, or refund status, please Contact Us, and we’ll be happy to assist you.
Order Changes and Edits
The vast majority of our products are custom engraved and made to order. We process orders as fast as possible to meet guaranteed delivery dates and begin preparing orders shortly after they are placed. For this reason, we will do our very best to accommodate order changes but depending on the stage of the order, change requests may be limited and cannot be guaranteed.
For products that require approval:
All change requests must be made prior to approval. This includes:
- -Edits to engraving or personalization details
- -Add additional items
- -Remove items from the order - Removing items prior to approval will received a 100% refund of the item purchase price.
All other products or approved orders:
-Engraving/customization details cannot be edited.
-Additional items must be placed as a new order and may incur additional shipping charges.
-Items can be removed but will incur a waste or restocking fee based on the type of item:
- -Direct engraving items that cannot be reused will be refunded at 50% of the item purchase price.
- -All other items that can be restocked will be refunded 70% of the item purchase price.
All change requests are subject to additional processing time and may impact the guaranteed delivery date on your original order confirmation.
Shipping
We offer FREE Economy and Standard Shipping on orders over $200 in the contiguous US (excludes Alaska and Hawaii). Expedited shipping options are calculated based on the size and weight of your order as well as the distance from us (Richmond, VA) to your order’s destination.
Once you confirm your address in checkout, the site will provide all available shipping options along with the guaranteed delivery date. Please note, delivery date may be delayed if changes are made to the order or if you require a proof.
We rely on the guarantees of our shipping partners, UPS and USPS, to GUARANTEE on-time delivery by 11:00 pm on your guaranteed delivery date unless our carriers experience weather delays. If your event is time sensitive, we recommend you choose a shipping method that builds in a day or two buffer for your event.
NOTE: In order for you to receive your package in a timely manner, do not include P.O. Boxes in your address. If you must use a P.O. BOX, please allow 10 business days for transit time.
Shipping to APO/FPO/US Territories:
We ship to APO addresses and US Territories via USPS Priority Mail. When ordering for military bases, please select the armed forces designation in the state box. During holiday periods, ground shipments make take longer.
International Shipping
Due to shipping costs and times, we no longer ship to internationally, with the exception of shipping to APO addresses.
Artwork
99% of the products offered on our website require customization, some of which allow you to upload your own artwork, logo, or image. By uploading an image file to any product, you authorize that you own the right to that image or have been granted the right to have this image reproduced on any product offered on our website. Any image uploaded to this website or any artwork that we created for you or your products is subject to be used by K2 Awards for marketing and advertising purposes. K2 Awards will never sell or reproduce your artwork, logos, or images without your consent.
Artwork and Design Services:
We understand that everyone does not have a professional logo to use. We do offer design services so that your awards, gifts, and apparel can look the best! All prices advertised on the website are under pretense that you are supplying print ready artwork. We can also make minor and adjusts and create simple logos free of charge. A complete redraw or creation of a logo may be subject to a design fee.
Privacy
Please review out Privacy Policy for more information
Terms Of Service
Please review our Terms of Service for more information