Laser Engraved Black Standing Glass Award
I recently ordered several awards and was disappointed with the condition in which they arrived. The shipping box was torn and appeared to have been handled poorly during transit. Unfortunately, one of the awards also arrived damaged, with a broken corner.
While the awards themselves looked nice, the packaging and shipping process did not adequately protect the items. I expected them to arrive in better condition, especially since they were intended for an important event. I hope improvements can be made to the packaging and quality control process to prevent similar issues in the future.
K2Awards
Hello Liz!
We are sorry to hear of this issue, we package our products to try to counter any rough handling that shipping carriers inflict on our boxes, but occasionally they will put our packages to the test
We would be happy to replace and ship the piece that was damaged for free.
Our Customer Service Department is reaching out to you right now to find a solution for you
Thanks!