We asked for a poem to be engraved with additional two symbols. Not all of it fit on the template so I had to email more instructions. It was realized to the last dot. Better than what I thought it would look like. The process was very easy and timely. Our graphic designer Kendall, kept in touch throughout the creative process and the phone operators (I had few questions before I decided on the plaque) were very patient and informative. Overall, I’m very happy with this company and I would recommend them to anyone interested.