Excellent customer service
I received my first plaque and noticed a misspelled word. When I reviewed my order, I realized it was my fault as I misspelled the word on my form submission. I emailed customer service about the issue asking how I could obtain a replacement plate knowing I didn't need to reorder the mount portion with it. I was fully expecting to pay for the replacement plate since it was my mistake. I was pleasantly surprised when they offered to replace it at no charge, only shipping. Within just a few business days the correct one was delivered. A+ for great customer service and fast response!
K2Awards
Hi Kim,
Thank you so much for sharing your experience! We're happy we could help make things right and get the corrected plate to you quickly. We understand mistakes happen, and we always want our customers to feel taken care of. We truly appreciate your kind words and your business. Thanks for choosing K2 Awards!