On-Time Delivery
Guaranteed to be there when you need it!
Handled with Care
Every order is processed by skilled designers!
Top-Notch Service
20+ Years of customization experience!
Satisfaction Guaranteed
Over 14,000 5-star reviews!
Our most popular item often given for recognition is a symbol of Virginian hospitality. Frequently given by businesses, schools, etc, this well-known gift marks accomplishments and milestones in many individual’s lives.
Satisfaction Guarantee (We mean it)
We strive to make the ordering process of custom awards simple and transparent. If you receive a product that is damaged, flawed or materially different than described or shown on the site, we will replace the product or provide you with a refund.
Damages and issues
If your products arrived damaged or broken, we will send out a FREE replacement of the damaged item or an item of equal value, or if you prefer, refund you for the damaged goods. Just Contact Us within 30 Days of receiving your order and we will be happy to work with you.
Returns
Fortunately the vast majority of products we ship arrive in excellent condition and there may be other reasons why you would like to return them. While we do not accept returns for items with direct engraving that cannot be reused (for instance crystal, glass, acrylic, engraving on medals, and most plaques) we do accept returns on most trophies and medals as long as you inform us within 30 Days of receipt of the products. Please fill out the K2 Merchandise Return Form and include it with your return package. Once we receive the returned items in resalable condition, we will process your refund. Please allow for 3-5 business days after the refund has processed for the funds to return to your form of payment.
We do not refund shipping costs nor pay for return shipping costs. If you have any additional questions about a status of a return or refund please Contact Us.
Three cups I had ordered were beautiful, but I had one redone due an engraving error . That said, the online chat help was prompt and accurate, and I received the corrected product within deadline and over a holiday weekend.
Looks great! In our family with newborn males we give them a Jefferson cup engraved with the significant event on it. When they marry they are given to them. My son had 27… great for side salads or cocktails. A great tradition for boys to collect.. practical too. We are now starting with the next generation!
