I am having a company conference and order some customized plaques for giveaways. When I received them, they did not look like what I order. I reached out to live chat and spoke to Hannah. Hannah listened to my concerns, was very understanding and sympathetic and addressed my concern. She let me know why the outline was on the lettering (because normally that is how customers like them) however, she responded ABSOLUTELY INCREDIBLY!! she took my pictures of what I didn't like, let me know that these would be free of charge since I did NOT approve them looking they way they did and sent new proofs. Once I was able to see the proofs and told her to go ahead and move forward with them, she let me know they were in production and they would get to me ASAP!!! Every single time I reached out and spoke with Hannah she was nothing but AMAZING!!! She is the reason that I will be working with K2Awards again in the future!!! I already expressed it once, but thank you so much Hannah for ALL your patience and understanding and I people like you make things so much easier for us customers!!!!!! YOU ARE AWESOME.